Client Relations Executive

Company: Grand Apartments (Pvt) Ltd

Role Summary

Serve as the first point of contact for prospective and existing customers, ensuring a professional, engaging, and memorable customer experience.

Key Responsibilities

• Share project information, brochures, pricing, floor plans, and payment plans with customers.
• Build strong relationships with potential and existing customers through regular follow-ups.
• Schedule and coordinate site visits with the sales team.
• Respond to Social Media and direct customer inquiries.
• Maintain a positive and professional brand image through all customer interactions.
• Follow up with customers after meetings and site visits.
• Prepare weekly follow-up reports and customer activity summaries.

Requirements

• Fluency in speaking English, Tamil, and Sinhala.
• Strong interpersonal and communication skills.
• Pleasant, confident, and professional personality.
• Ability to build rapport and maintain relationships with diverse clientele.
• Strong customer service mindset.
• Good organizational and follow-up skills.
• Familiarity with WhatsApp Business, CRM systems, and social media platforms.

Salary/Benefits

Rs. 90,000 - 110,000 per month (Depending on Experience)