Kanthoruwa
Human Resources & AdminFull-timeRemote

After-Hours Support Specialist

Customer Service & Support·Pannipitiya·Posted Jul 10, 2026

Role Summary

Company: HireX

Position: Afterhours Consultant – Sri Lanka (Remote Work)

We are seeking a reliable and detail-oriented Afterhours Operations Coordinator to support our national afterhours operations for a leading Australian labour hire and recruitment agency. The successful candidate will ensure client staffing requirements are met and communications are accurately managed.

Location

Remote (Sri Lanka)

Salary & Benefits

  • Salary: LKR 55,000 per Month
  • Additional Benefits: EPF & ETF Contributions + Wifi allowance
  • Employment Type: Part-Time, Permanent
  • Working Hours: 12:00 AM – 8:00 AM (SLST), Three (3) Days Per Week

Key Responsibilities

  • Answer incoming candidate phone calls and provide professional assistance.
  • Monitor and action afterhours emails from clients, candidates, and internal staff.
  • Manage employee absenteeism and source replacement staff when required.
  • Contact available candidates to fill urgent shifts and vacancies.
  • Update FastTrack360, CRM systems, and rostering platforms accurately and in real time.
  • Maintain accurate records of all afterhours activities and communications.
  • Ensure all relevant information is documented and communicated to Australian-based consultants.
  • Escalate urgent operational matters to management when required.
  • Provide a high level of customer service to both clients and candidates.
  • Support the smooth operation of afterhours labour hire activities across multiple client sites.

Requirements & Qualifications

  • Excellent written and verbal English communication skills.
  • Strong attention to detail and accuracy.
  • Ability to work independently without direct supervision.
  • Strong organisational and time management skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • High level of computer literacy (Microsoft Office, email, CRM systems, web-based platforms).
  • Professional phone manner and customer service skills.
  • Reliable, punctual, and dependable.
  • Strong problem-solving abilities and ability to remain calm under pressure.
  • Comfortable working overnight Sri Lankan hours.
  • Willingness to learn recruitment, rostering, and labour hire processes.
  • Note: No prior recruitment experience is required; full training provided.