AR Collections Manager
Manager - AR Collections (Hospital)
Company: HealthRecon Connect
HealthRecon Connect is a technology-enabled healthcare Revenue Cycle Management (RCM) partner to US healthcare providers, with delivery operations spanning Sri Lanka, India and the Philippines. As we scale, we are looking for a Manager – AR Collections (Hospital) to take ownership of our collections operations – driving team performance, strengthening client relationships, and improving cash flow through effective accounts receivable management.
Role Summary
This role is ideal for someone ready to lead Hospital AR collections operations while maintaining strong oversight of team performance, client requirements, and collection targets.
Key Responsibilities
- Lead, coach, and develop high-performing AR Operations teams.
- Manage assigned AR portfolios to maximize collections and improve client cash flow.
- Drive daily productivity, collection TAT quality, and SLA performance.
- Monitor operational KPIs, analyze performance, and implement process improvements.
- Build strong client relationships and ensure timely resolution of client queries.
- Prepare and present operational reports and performance insights to clients and leadership.
- Plan staffing, allocate resources, and support recruitment, onboarding, and employee development.
- Ensure compliance with HIPAA, ISO, SOPs, and organizational policies.
- Identify training needs and promote continuous learning and operational excellence.
- Foster a positive, high-performance culture aligned with organizational values.
Requirements/Qualifications
- Bachelor's Degree or HND from a recognized institution.
- 10+ years of experience in US Healthcare Revenue Cycle Management (RCM), including 6+ years in people and account management.
- 5+ years of recent hands-on experience in both Hospital and Physician Billing using Epic.
- Proven experience managing large-scale AR operations, driving collections performance, productivity, and client satisfaction.
- Strong knowledge of end-to-end RCM, AR follow-up, denials, and healthcare billing workflows.
- Experience supporting complex, multi-specialty hospitals or integrated healthcare systems.
- Strong leadership, analytical, communication, and stakeholder management skills.
- Proficient in Microsoft Excel and reporting tools.
- Knowledge of HIPAA, ISO, and healthcare compliance standards.
- Experience with Lean, Six Sigma, or other process improvement methodologies is an advantage.
Location
Sri Lanka (On-site)
Work Hours
7.30PM to 4.00PM (Night Shift)
Employment Type
Full-time