AR Collections Manager

Manager AR Collections (Hospital)

Company: HealthRecon Connect (Pvt) Ltd

• Location: Sri Lanka
• Work Arrangement: On-site
• Work Hours: 7.30PM to 4.00PM (Night Shift)
• Department: Collections
• Function: AR & Collections Operations
• Employment Type: Full-time

Role Summary

HealthRecon Connect is a technology-enabled healthcare Revenue Cycle Management (RCM) partner to US healthcare providers. We are looking for a Manager – AR Collections (Hospital) to take ownership of our collections operations—driving team performance, strengthening client relationships, and improving cash flow through effective accounts receivable management.

What You Will Own

• Lead, coach, and develop high-performing AR Operations teams.
• Manage assigned AR portfolios to maximize collections and improve client cash flow.
• Drive daily productivity, collection TAT quality, and SLA performance.
• Monitor operational KPIs, analyze performance, and implement process improvements.
• Build strong client relationships and ensure timely resolution of client queries.
• Prepare and present operational reports and performance insights to clients and leadership.
• Plan staffing, allocate resources, and support recruitment, onboarding, and employee development.
• Ensure compliance with HIPAA, ISO, SOPs, and organizational policies.
• Identify training needs and promote continuous learning and operational excellence.
• Foster a positive, high-performance culture aligned with organizational values.

What You Will Bring

• Bachelor's Degree or HND from a recognized institution.
• 10+ years of experience in US Healthcare Revenue Cycle Management (RCM), including 6+ years in people and account management.
• 5+ years of recent hands-on experience in both Hospital and Physician Billing using Epic.
• Proven experience managing large-scale AR operations, driving collections performance, productivity, and client satisfaction.
• Strong knowledge of end-to-end RCM, AR follow-up, denials, and healthcare billing workflows.
• Experience supporting complex, multi-specialty hospitals or integrated health systems.
• Strong leadership, analytical, communication, and stakeholder management skills.
• Proficient in Microsoft Excel and reporting tools.
• Knowledge of HIPAA, ISO, and healthcare compliance standards.
• Experience with Lean, Six Sigma, or other process improvement methodologies is an advantage.

Who We Are Looking For

We are looking for an AR collections leader who can think strategically, lead teams with accountability, and use data to improve collection performance. The ideal candidate should be comfortable working with senior stakeholders, challenging existing processes, and driving proactive improvements across the Hospital portfolio.