Assistant Front Office & Reservations Manager - Mirissa

Assistant Front Office & Reservations Manager

Company: Sri Sharavi Beach Villas & Spa

Location: Mirissa

We are seeking a professional and service-oriented Assistant Front Office & Reservations Manager to support the smooth operation of our Front Office and Reservations departments. The ideal candidate should have strong guest service skills, reservations knowledge, and the ability to ensure a seamless guest experience.

Responsibilities

• Assist in the daily operations of the Front Office and Reservations departments.
• Manage reservations, amendments, cancellations, and guest inquiries.
• Ensure smooth and efficient check-in and check-out procedures.
• Monitor room availability, rates, and booking details.
• Coordinate with Housekeeping and other departments to ensure room readiness.
• Monitor daily arrivals, departures, VIP guests, and special requests.
• Maintain accurate guest and reservation information in the PMS.
• Support efforts to maximize occupancy and revenue.
• Ensure compliance with company SOPs while maintaining high standards of guest service.

Requirements

• 2-3 years of experience in Front Office and/or Reservations, preferably within the hospitality industry.
• Previous supervisory or assistant managerial experience will be an added advantage.
• Good knowledge of Front Office and Reservations operations.
• Experience with Opera PMS or a similar hotel management system.
• Good command of written and spoken English.
• Strong communication, organizational, and problem-solving skills.
• Ability to work shifts, weekends, and public holidays.
• A positive attitude and a strong commitment to excellent guest service.
• Knowledge of channel management and OTA platforms, including agent connectivity, rate loading, and managing rates and availability across booking engines.

Apply Now: general.manager@srisharavibeachvillas.com or ravini@srisharavibeachvillas.com