Call Center – Back Office Team Member

Company: Micronet Global Services (Pvt) Ltd

Role Summary

We are recruiting Call Center – Back Office Team Members for a reputed bank located in Pettah. If you are looking to begin your career in the banking industry and work in a professional environment, this is an excellent opportunity.

Key Responsibilities

• Process customer requests accurately and efficiently.
• Maintain and update customer records in the system.
• Handle back-office documentation and administrative tasks.
• Respond to customer inquiries via email and internal communication channels.
• Coordinate with internal departments to ensure timely resolution of customer requests.
• Prepare reports and perform other duties as assigned by management.

Requirements

• Age below 23 years.
• G.C.E. Ordinary Level (O/L) completed with Credit passes in English and Mathematics (Mandatory).
• Good computer literacy (MS Office – Word, Excel & Outlook).
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to work independently as well as part of a team.
• Freshers are encouraged to apply.
• Applicants residing within a 16 km radius of Pettah are encouraged to apply.

Location

Pettah

Salary/Benefits

• Attractive remuneration package.
• Professional and supportive working environment.
• Career development opportunities.
• Comprehensive training and exposure to the banking industry.

Working Hours

Monday to Friday, 8:30 a.m.