Banquet Operations Captain
Captain - Banquet Operations
Waters Edge
Waters Edge, a benchmark of Sri Lankan hospitality, is seeking a dynamic, energetic, and customer-focused Captain – Banquet Operations to oversee the day-to-day execution of banquet events, ensuring exceptional service standards and seamless event operations. Reporting directly to the Assistant Manager – Banquet Operations, we invite applications from suitably qualified and motivated candidates to join our team.
Responsibilities
- Provide a warm, professional, and friendly welcome to all guests, ensuring a positive first impression and exceptional service experience.
- Lead and supervise the banquet team in all operational aspects, ensuring service standards and quality expectations are consistently met.
- Review Banquet Event Orders (BEOs) in detail to ensure accurate and timely event setups in accordance with client requirements.
- Execute and monitor daily task lists, keeping the Supervisor informed of progress, updates, and any operational challenges.
- Plan, organize, and coordinate daily events as well as upcoming functions to ensure seamless execution.
- Ensure all venues, equipment, and facilities are maintained in proper working condition, promptly reporting any issues to the Supervisor.
- Adhere strictly to all banquet policies, procedures, and service guidelines.
- Foster a positive and collaborative work environment by building strong relationships within the department and across the hotel.
Qualifications and Experience
- Demonstrated fluency in both spoken and written English, with strong communication skills.
- Proven ability to work effectively with individuals from diverse nationalities and cultural backgrounds.
- Highly dedicated and self-motivated individual with a confident approach to responsibilities.
- Strong sense of integrity, trustworthiness, and professionalism, with the ability to handle sensitive information with discretion.
- A minimum of two years' experience in a similar role will be considered an added advantage.