Reservations Executive

Company

Galway Heights Hotel, Nuwara Eliya

Key Responsibilities

• Manage all reservation inquiries via phone, email, and online channels.
• Process and confirm reservations accurately and efficiently.
• Maintain and update reservation records in the hotel management system.
• Collaborate with the front office and sales teams to ensure seamless guest experiences.
• Provide detailed information about hotel facilities, services, and promotions to guests.
• Handle guest queries and special requests with professionalism and courtesy.
• Monitor room inventory and availability to maximize occupancy and revenue.

Requirements

• A minimum of 1 year of experience in a similar role within the hospitality industry.
• Excellent communication skills in English, both written and verbal.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong organizational and time-management skills with the ability to multitask.

Salary/Benefits

The selected candidates will be offered a highly attractive remuneration package along with many other benefits.

Location

Upper Lake Rd, Nuwara Eliya