Reservations Executive

Role Summary

Red Apple Travel & Holidays Lanka (Pvt) Ltd is looking for a passionate individual to join our team at a leading inbound travel company specializing in unforgettable journeys across Sri Lanka.

Key Responsibilities

• Manage and process inbound travel bookings, including accommodations, transfers, tours, and activities for international clients.
• Liaise closely with hotels, transport providers, and local suppliers to ensure seamless and high-quality service delivery.
• Provide expert advice and detailed information about Sri Lanka’s destinations, attractions, and travel options.
• Handle customer inquiries, special requests, and resolve any booking-related issues promptly and professionally.
• Maintain accurate reservation records and update travel itineraries in reservation systems.
• Collaborate with the operations and tour teams to ensure smooth execution of clients’ travel plans.

Requirements/Qualifications

• 1-2 years of experience in inbound travel reservations or related customer service roles.
• Excellent communication skills, both written and verbal, with a strong customer focus.
• Strong knowledge or keen interest in Sri Lanka’s tourism offerings.
• Proficiency with reservation and booking systems, and Microsoft Office.
• Detail-oriented, organised, and able to work efficiently under pressure.
• Friendly, proactive attitude with a passion for travel and hospitality.

Location

Colombo 08, Sri Lanka

Application Instructions

Send your resume to: sl.secretary@redappletravel.com with the position mentioned in the subject line of the email. Applications must be submitted within seven days of this advertisement.