Booking Coordinator

Rajarata Hotel

Role Summary:
Rajarata Hotel is a premier star-class hotel centrally located in the historic city of Anuradhapura. Recently refurbished and re-launched, the hotel offers 50 elegantly designed Standard and Deluxe rooms, blending modern comfort with timeless Sri Lankan hospitality. We are now seeking a dynamic and experienced professional to join our management team as a Reservation Agent.

Key Responsibilities

• Handle room reservation requests via phone, email, and online booking platforms
• Confirm bookings, process cancellations, and manage room allocations
• Maintain accurate guest reservations and reservation data in the hotel management system
• Coordinate with front office and housekeeping teams on room availability and guest requirements
• Respond promptly and courteously to guest inquiries
• Upsell rooms and hotel packages where appropriate
• Prepare daily/weekly occupancy and reservation reports

Requirements

• Previous experience in hotel reservations, front office, or a related hospitality role preferred
• Familiarity with hotel PMS/booking systems is an advantage
• Strong communication and interpersonal skills
• Good command of English (spoken and written); additional languages a plus
• Well-organized, detail-oriented, and able to multitask under pressure
• Willingness to work shifts, including weekends and holidays

Salary/Benefits

An attractive remuneration package will be offered to the right candidate.

APPLY: https://careers.rajaratahotel.lk/jobs/apply/reservation-agent-2267