Branch Operations Assistant Manager
Role Summary
HNB Finance PLC is seeking a highly motivated, dynamic, and result-oriented individual to join the organization as an Assistant Manager – Branch Operation in Dehiwala.
Key Responsibilities
- Overseeing daily transactions, lending, deposits, and ensuring smooth branch operations, including staff management and task monitoring.
- Ensuring adherence to banking laws, CBSL guidelines, and company policies to prevent non-compliance.
- Providing exemplary customer service and addressing inquiries.
- Streamlining processes to enhance efficiency and overall operations.
- Leading and mentoring branch staff (tellers, customer relations officers, gold loan officers, back-office officers) and delegating tasks effectively.
- Addressing customer or staff complaints promptly.
- Communicating operational updates and financial performance to senior management.
Requirements/Qualifications
- Professional qualifications in accounts (IBSL, HNDA, AAT) or equivalent are an added advantage.
- Minimum of 3-4 years of service in a bank or NBFI sector.
- Strong communication, organizational, and problem-solving skills.
- Excellent written and oral communication skills in English; proficiency in Sinhala and Tamil is an added advantage.
Location
Dehiwala
How to Apply
Forward your resume via e-mail to HRTalentTeam@hnbfinance.lk or by post within 10 days of this advertisement. Include details of two non-related referees. Please indicate the post applied for and preferred location in the subject line of your e-mail or on the top left-hand corner of the envelope.
Address: HNB FINANCE PLC, No.168, Nawala Road, Nugegoda, Sri Lanka.