Assistant Manager - Branch Operations (Jaffna)

Company: HNB Finance PLC

Role Summary

We are a subsidiary of Sri Lanka's leading private commercial bank Hatton National Bank PLC, and a leader in the finance industry. We are seeking highly motivated, dynamic, and result-oriented individuals to join our organization.

Key Responsibilities

• Overseeing daily transaction, lending, deposits, and ensuring smooth branch operations, such as managing staff and monitoring tasks.
• Ensuring adherence to banking laws, CBSL guidelines, and company policies to prevent non-compliance issues.
• Providing exemplary service to customers and addressing their needs and inquiries.
• Streamlining processes to enhance efficiency and improve overall operations.
• Leading and mentoring teller/cashier, customer relations officer, gold loan officer, back-office officer, and delegating tasks effectively.
• Addressing any issues or complaints from customers or staff promptly and effectively.
• Communicating operational updates, financial performance, and other key metrics to senior management.

Requirements/Qualifications

• Professional qualifications in accounts (IBSL, HNDA, AAT) or equivalent qualifications will be an added advantage.
• Minimum of 3-4 years' service in a bank or NBFI sector.
• Strong communication, organizational, and problem-solving skills.
• Possess excellent written & oral communication skills specially in English. Proficiency in Sinhala & Tamil will be an added advantage.

Location

Jaffna

Application Instructions

Forward your resume via e-mail to HRTalentTeam@hnbfinance.lk or by post within 10 days of this advertisement. Please include the details of two non-related referees and indicate the post applied for and your preferred location on the top left-hand corner of the envelope or in the subject line of your e-mail.

HNB FINANCE PLC
No.168, Nawala Road, Nugegoda, Sri Lanka.
Tel: 011 202 4848