Branch Operations Officer
CBC Finance Ltd
- Salary
- Not disclosed
- Job type
- Full-time
- Work type
- On-site
- Experience
- Any
Chilaw·Posted Sep 17, 2026
Branch Operations Officer
Company: CBC Finance Ltd
Locations: Chilaw and Ambalantota
Job Summary
Overall responsibility for the branch's operational, financial, and administrative performance. Including acting as the Acting Branch Manager when required. The role involves rigorous monitoring of operational functions, ensuring strict compliance with all regulations managing daily cash and vault operations, and supporting the credit process through pre-screening and portfolio quality control. This position requires strong leadership, administrative oversight, and high-level coordination with Head Office departments and branch staff.
Key Responsibilities
- Monitoring and supervising all branch operations, including vault management and overseeing all transactions, ensuring zero discrepancies.
- Providing hands-on assistance to field staff for accurate preparation and quality control of specialized credit files, and actively monitoring the credit portfolio.
- Handling complex customer queries related to loan structuring, repayment schedules, and deposit products, and ensuring high-quality service delivery.
- Ensuring adherence to AML/CFT, KYC, and all banking regulations, and maintaining key branch registers and administrative records.
- Assisting the Branch Manager in staff development and training, and attending all mandatory marketing meetings.
Requirements/Qualifications
- Bachelor's degree in any discipline or GCE Advanced Level qualification with a part professional qualification (CIMA, ICASL, IBSSL, ACCA), or GCE A/L with similar experience.
- Minimum of four (4) years of experience in the Non-Banking Financial Sector is required.
- Sound knowledge of operations procedures for Loan, Deposit, and Gold.
- Financing products, and a good understanding of banking and AML/CFT regulations.
- Possesses strong written and verbal communication skills, negotiation skills, and proven leadership ability.
- Demonstrates a proficiency level in Customer Focus, Team Work, Decision Making & Problem Solving, and initiative.