Associate Consultant – Customer Advocacy (Business Analyst)

Role Summary

John Keells Information Technology (JKIT) is seeking a suitably qualified individual for the post of Associate Consultant – Customer Advocacy. The selected candidate will report to the Senior Consultant – Customer Advocacy (BA).

Key Responsibilities

• Conducting business analysis to understand business processes, workflows, and requirements.
• Gathering, analyzing, and documenting functional and non-functional requirements.
• Facilitating stakeholder discussions, workshops, interviews, presentations, and solution demonstrations.
• Acting as a liaison between business users, technology teams, and external vendors to ensure clear communication and alignment.
• Supporting solution design, testing activities, validation, and User Acceptance Testing (UAT).
• Assisting in the preparation of business cases, feasibility studies, and post-implementation reviews.
• Supporting pre-sales activities including requirement gathering, solution demonstrations, effort estimations, and proposal preparation.

Requirements

• A bachelor’s degree in business administration, Information Systems, or a related field.
• A minimum of 1 year of experience in business analysis or a similar role.
• Good understanding of requirement elicitation, business process modelling, SDLC, and Agile methodologies.
• Familiarity with requirements management tools and documentation standards.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently and collaboratively within cross-functional teams.
• Strong attention to detail and commitment to delivering high-quality outcomes.

How to Apply

Please send your resume to careers@johnkeellsit.com. Please state the position you're interested in the subject line of your email.