Associate - Business Support (UK Calendar - UK Shift)

Role Summary

H Connect International is a leading BPO company and a subsidiary of the Hirdaramani Group. We are seeking an Associate - Business Support to review and interpret client problem statements, prepare process documentation, and collaborate with founders to design improved processes using the client's proprietary platform.

Key Responsibilities

• Review and interpret client problem statements from documents or video recordings.
• Prepare clear and structured problem descriptions and process documentation.
• Collaborate with founders to design and document improved processes using the client's proprietary platform (training provided).
• Participate in daily collaboration with the team through messaging platforms, scheduled check-ins, and ad-hoc calls.
• Communicate directly with clients when required to clarify requirements or test refined processes.

Requirements

• Following a Diploma or Bachelor’s degree in Business Administration, or a related field.
• Minimum 6 months of experience in administration or a similar capacity.
• Willingness to work with AI models.
• Strong command of written and spoken English.
• Analytical mindset with the ability to understand and interpret problems effectively.
• Strong communication skills with the ability to collaborate in a remote team environment.
• Proactive, adaptable, and capable of working with limited direction.
• Familiarity with business process design or lean principles.
• Basic understanding of Standard Operating Procedures (SOPs).
• Prior internship or brief exposure to client-facing environments (Preferred).