Business Transformation Assistant Manager

Assistant Manager – Business Transformation

HNB Finance PLC

We are a subsidiary of Sri Lanka's leading private commercial bank Hatton National Bank PLC, and a leader in the finance industry with an immaculate record of over 25 years, offering a diversified portfolio of financial services catering to a multitude of sectors through an integrated network of 77 branches across the island. In view of our growth expectations, we seek highly motivated, dynamic and result oriented individuals to join our organization.

Key Responsibilities

• Responsible for mapping all the processes of the company and looking for areas for possible improvement of the existing process.
• Identify inefficiencies, redundancies, and gaps in existing processes and recommend digital transformation solutions.
• Recommend possible quality improvement efforts within the Organization (e.g. Lean Six Sigma).
• Develop and execute change management strategies to ensure smooth adoption of digital solutions across the organization.
• Help to promote a culture focused on customer service, continuous improvement and performance measurement.
• Support the design and implementation of strategic projects to streamline operations and enhance service delivery.

Qualifications

• Bachelor's degree in Business Management, Finance; a Master's degree is an added advantage.
• 3-5 years of hands-on experience in a bank/finance company is mandatory, with solid exposure to core business areas including leasing, and other retail lending products.
• Strong understanding of financial services operations, customer journey mapping, and current industry trends.
• Qualification in Lean Six Sigma (Black Belt/ Green Belt) or any other related will be an added advantage.
• Excellent project management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.

Location

No.168, Nawala Road, Nugegoda, Sri Lanka.