Manager - Business Transformation

Company: Nawaloka Hospitals PLC

Role Summary

Join our team and lead strategic transformation initiatives across the organization.

Key Responsibilities

• Lead end-to-end analysis, redesign, and optimization of business processes to improve efficiency and service delivery.
• Manage and deliver digital transformation initiatives, including ERP, CRM, BI tools, automation, and emerging technologies.
• Conduct data-driven performance analysis to identify gaps and improvement opportunities.
• Oversee systems integration between legacy and modern platforms.
• Implement KPIs, dashboards, and performance tracking systems to measure impact.
• Ensure technology solutions meet data security, compliance, and scalability standards.
• Drive user adoption through change management strategies, training, and ongoing support.
• Develop and implement the business transformation roadmap aligned with company strategy.
• Lead and coordinate cross-functional project teams, ensuring optimal resource allocation.
• Establish and manage project governance, timelines, budgets, and reporting frameworks.
• Provide regular progress updates and transformation impact reports to senior management.
• Manage vendor relationships and oversee contract negotiations for transformation projects.
• Facilitate workshops, strategy sessions, and stakeholder engagement activities.
• Foster a culture of innovation and continuous improvement across the organization.

Requirements

• Bachelor’s degree in Business Administration, Management, Information Technology, Engineering, or a related field.
• A Master’s degree or professional qualification will be an added advantage.
• Minimum 5–7 years of experience in business transformation, process improvement, project management, or digital transformation.
• Proven experience in ERP, CRM, BI tools, automation, and enterprise system implementation.
• Strong analytical, problem-solving, and decision-making skills.
• Experience in KPI development, dashboard reporting, and performance monitoring.
• Sound knowledge of systems integration, change management, and stakeholder engagement.
• Strong leadership, communication, and presentation skills.
• Experience in vendor management, contract coordination, and project governance.
• Knowledge of data security, compliance, and scalable technology solutions.
• Healthcare sector experience will be an added advantage.

How to Apply

Please mention the applied position in the subject line. Email your application to: vacancy@nawaloka.com