Call Center Officer

Customer Service & Support·Posted Aug 13, 2026

Officer – Call Center

A fantastic opportunity awaits outgoing and dynamic individuals with experience in customer service to join our Call Center. They will be responsible for customer care and for maintaining service levels beyond expectations.

Responsibilities:

Enthusiastically attend to inbound and outbound calls.
Provide feedback for customer inquiries and ensure that follow up actions take place.
Attend to customer inquiries empathetically and help them resolve the same.
Assist and continuously update customer information on the System.
To elevate and maintain the Arpico Insurance brand image.

The Ideal Candidate Should Possess:

Successful completion of the G.C.E A/L examination.
A minimum of 01 year experience working as a Call Center officer.
Strong PR skills.
Ability to handle and work under pressure.

Remuneration:

The successful candidates will be offered attractive remuneration packages with fringe benefits, in line with Industry standards and will be placed at an appropriate grade based on the level of competency and experience.

Location:

55/20, Vauxhall Lane, Colombo 02.