Call Center Operators
Call Center Operator
Aiken (Pvt.) Ltd.
We are looking for a dedicated and customer-oriented professional to strengthen our Air Conditioning Department. The successful candidate will be responsible for handling customer inquiries, coordinating installation and service appointments, following up on maintenance requests, and supporting the operations team to ensure the highest standards of customer service.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries regarding air-conditioner sales, installations, repairs, and maintenance.
- Schedule and coordinate AC service, installation, and maintenance appointments.
- Coordinate with technicians and service teams to ensure timely customer support.
- Follow up on pending service requests and customer complaints.
- Maintain accurate customer details, call records, and service information.
- Escalate technical issues and customer complaints to the relevant departments when required.
- Ensure excellent customer service and contribute to achieving high customer satisfaction.
Requirements
- Good communication skills in Sinhala & English (Tamil is an added advantage).
- Basic computer knowledge and familiarity with office applications.
- Ability to handle customer inquiries professionally and politely.
- Previous experience in call center or customer service will be an added advantage.
- Positive attitude and strong teamwork skills.
- Ability to work under pressure and manage multiple tasks efficiently.
- Good problem-solving and coordination skills.
- Willingness to learn and adapt to the air-conditioning service environment.
Contact Information
Send your CV to: hr@aiken.com.lk
Please indicate the post applied for in the subject line of your email.
- 070 638 3332
- 070 642 4163
- www.aiken.lk
- info@aiken.com.lk