Call Center Trainee

Call Center Trainee

Company: Jobfactory

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information about products and services.
• Record customer interactions and update company systems accordingly.
• Resolve customer concerns or escalate complex issues to the relevant department.
• Maintain high standards of customer service and professionalism.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

Requirements

• G.C.E. Advanced Level (A/L) completed.
• Excellent communication skills in Sinhala with basic English proficiency (Tamil will be an added advantage).
• Good interpersonal and customer service skills.
• Basic computer literacy (MS Office and email).
• Willingness to work on a roster basis, if required.
• Positive attitude, eagerness to learn, and ability to work in a team.
• Previous call center or customer service experience is an advantage but not mandatory.

Salary/Benefits

• Comprehensive training and career development.
• Attractive salary with performance-based incentives.
• Opportunity to work with one of Sri Lanka's leading insurance companies.
• Friendly and supportive work environment.
• Clear career progression opportunities.

How to Apply

Send your CV to: hr@jobfactory.lk