CCU Officer

CCU Officer

Company: SriLankan Catering Limited

Who We Are..

SriLankan Catering Limited the award-winning exclusive Airline Caterer in Sri Lanka counts over four decades of experience in delighting the passengers of most of the world's finest airlines.

We take great pride in being among the best in the industry resulting in a meal service that discerning travellers may find in the experience available at a five-star restaurant than in an aircraft cabin.

SriLankan Catering Limited is a fully owned subsidiary of SriLankan Airlines Ltd. and a state-owned enterprise having its catering operations in Bandaranaike International Airport (BIA), Mattala Rajapaksa International Airport (MRIA) and Colombo International Airport Ratmalana (CIAL) as well as in various restaurants, hotels, Industrial Laundry, while being the catering arm of VIP & Presidential Lounges and Business Class lounges located at the above airports.

SriLankan Catering Limited is an active member of International Flight Catering Association (IFCA) and International In-flight Food Services Association (IIFSA).

Join our team...

We are looking for a dynamic, enthusiastic, and self-motivated individual of high integrity to join our team as CCU Officer. The ideal candidate will possess strong professional qualifications, a solid work ethic, and exceptional communication skills. Reporting directly to the Senior Manager – Inflight Catering & Aisle Operations, the successful candidate will play a key role in enhancing the efficiency and productivity.

KEY RESPONSIBILITIES INCLUDE:

• Coordinate and monitor daily flight catering operations to ensure services are delivered accurately, efficiently and in accordance with customer requirements.
• Serve as the key operational link between customers, operational teams and support functions, ensuring timely & effective communication.
• Monitor flight schedules, operational changes, special request services and disruptions, ensuring all relevant stakeholders are informed and aligned.
• Manage & oversee catering orders, amendments and service requests to support seamless operational execution.
• Ensure operational documents, coordination and service information are accurately captured, maintained and verified.
• Support billing accuracy and revenue protection through effective validation, reconciliation and control of operational data and records.
• Prepare, review and maintain operational reports to support performance monitoring, decision-making and management visibility.
• Coordinate and monitor the quality and service of service.
• Ensure compliance with company procedures, customer requirements, quality standards and operational controls.
• Monitor and supervise day-to-day operational activities, promoting accountability, teamwork and operational discipline.
• Identify operational risks, discrepancies and service gaps and support the implementation of corrective and preventive actions.
• Drive continuous improvement to enhance operational efficiency, data accuracy, service reliability and customer satisfaction.
• Develop strong working relationships with internal and external stakeholders to support the achievement of operational objectives.
• Support training, coaching and knowledge-sharing activities to strengthen team capability and operational resilience.

PROFESSIONAL QUALIFICATIONS AND EXPERIENCE:

• Six passes for G. C. E I/L including English & Mathematics with 4 years' experience in the relevant field.
• OR
• Three passes for G. C. E (A/L) with full or part professional qualification in Finance, Business Management with minimum of 04 years' relevant experience.
• Bachelor's in Finance, Accountancy, Applied Mathematics, Business Management, Statistics or similar discipline from a recognized university would be advantageous.
• High level of IT literacy including sound knowledge in MS