Client Services Executive

Role Summary

John Keells Information Technology (Pvt) Ltd (JKIT) is seeking a suitably qualified individual for the post of Executive – Client Services. The selected candidate will report to the Practice Manager.

Key Responsibilities

• Serving as the primary point of contact for client inquiries, service requests, and issue resolution.
• Building and maintaining strong client relationships to ensure high levels of customer satisfaction and engagement.
• Coordinating with internal teams to address client requirements and ensure timely service delivery.
• Monitoring, tracking, and documenting client interactions, service issues, and resolutions through the relevant systems.
• Preparing client reports, presentations, proposals, and supporting client onboarding activities.
• Gathering client feedback, recommending service improvements, and providing regular updates on account status and service performance.

Requirements/Qualifications

• A Bachelor's degree in Business Management, Marketing, Information Technology, or a related discipline.
• Proven experience in client services, account management, customer support, or a similar role.
• Excellent verbal and written communication skills with strong stakeholder management capabilities.
• Strong organizational, multitasking, and time management skills with the ability to prioritize effectively.
• A proactive, customer-focused approach with strong problem-solving and interpersonal skills.
• Experience in the IT, SAP, consulting, or professional services industry will be an added advantage.
• Familiarity with helpdesk, CRM, or client management tools will be an added advantage.