Customer Care Assistant

About Us

Sisili Hanaro Encare is an environmental engineering company and leader in clinical waste management in Sri Lanka. Our philosophy extends to a circular system where all material from our day-to-day lives can be applied in various processing cycles.

Duties and Responsibilities

• Handle customer inquiries and complaints through phone, email, WhatsApp, website, social media, and walk-in channels.
• Record and manage customer inquiries in the Customer Complaint Management System.
• Coordinate with internal departments to ensure timely issue resolution.
• Monitor and respond to customer interactions across social media platforms.
• Follow up on customer cases and maintain regular communication until resolution.
• Prepare daily, weekly, and monthly customer service reports.
• Maintain accurate customer records and update the CRM/database.
• Contribute to improving the overall customer experience by identifying recurring issues and suggesting improvements.

Requirements

• Currently pursuing or recently completed a Diploma in Marketing or a related field.
• Previous experience in customer care role is mandatory.
• Excellent communication and interpersonal skills.
• Strong customer service mindset with a positive attitude.
• Good problem-solving and organizational skills.
• Ability to multitask and work collaboratively with cross-functional teams.
• Basic knowledge of Microsoft Office applications.

Salary and Benefits

An attractive performance-driven remuneration package will be offered to the selected candidate.

How to Apply

Applicants should forward their CV with two non-related referees within 10 days of this advertisement to career@sisiliprojects.com.