Customer care Coordinator-Colombo 7

Company: Konnect Net Pvt Ltd

Role Summary

As our Front Desk/Customer care Operations Coordinator, you’ll be the first point of contact for our clients, setting the tone for a Customer-care experience. You’ll manage bookings, greet guests warmly, handle inquiries, and coordinate with the stylists to ensure smooth daily operations.

Requirements/Qualifications

• Proven work experience as a Receptionist or Customer care similar role
• Hands-on experience with office equipment, like printers and POS systems
• Familiarity with processing transactions
• Excellent communication abilities in English and Sinhala (verbal, phone and written) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances

Key Responsibilities

• Warmly greeting clients, walking them to the proper station and alerting assigned stylists of their arrival
• Booking and confirming appointments via phone and updating our appointment system
• Processing transactions and issuing receipts
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Update client records with contact and billing details, appointments and services offered
• Liase with suppliers

Application Instructions

Email your CV with details of two non-referees to hr4@konnecting.biz

Application will be treated confidentially & the shortlisted applicants will be contacted.