Customer Service Executive

Role Summary

Echem Educations is looking for a tech-savvy, fast-typing, and result-driven individual to manage customer interactions and drive sales through official Telegram and WhatsApp channels.

Key Responsibilities

• Manage and moderate official channels and group communities.
• Respond promptly and professionally to customer inquiries on Telegram & WhatsApp.
• Engage the community by sharing marketing updates, announcements, and promotional contents.
• Track customer sentiment and share insights with the marketing team.

Requirements

• A diploma in sales & marketing or a professional marketing qualification.
• Power-user knowledge of social media platforms (bots, channels & group settings).
• Ability to handle customer scenarios calmly and efficiently.
• A passion for digital marketing and community building with 2 years of experience in digital customer service.

Location

Rajagiriya

How to Apply

If you are ready to kickstart your career, send your CV to hr@echem.lk