Future Labs Group of Company

Customer Care Executive

Location: Malabe

Key Responsibilities

• Handle inbound & outbound customer inquiries via phone, email, and chat with a focus on resolving issues promptly and effectively.
• Provide product information, troubleshoot problems, and guide customers through the resolution process.
• Maintain accurate customer records and document interactions in systems.
• Collaborate with other departments to ensure customer needs are met.

Requirements

• Trilingual ability is mandatory, with proficiency in reading, writing, and speaking.
• A minimum of one year of experience in a call center is required.
• Excellent communication and interpersonal skills.
• Empathetic and patient attitude.
• Ability to multitask and work efficiently under pressure.
• Excellent Telephone etiquettes and computer literacy.
• Previous experience in handling call center management systems will be an added advantage.

How to Apply

Please send your application to: careers@futurelabsgroups.com