Coffee Shop Shift Supervisor

Role Summary

Cloé Café in Nawala is seeking an experienced Cafe Team Lead for a full-time, on-site role. This mid-senior level position involves enhancing customer service, generating revenue, training staff, managing inventory, and overseeing daily cafe operations.

Key Responsibilities

• Drive customer base growth and improve overall cafe revenue.
• Develop strategies to enhance brand visibility and customer footfall.
• Oversee preparation of high-quality coffee, beverages, and pastries while optimizing inventory.
• Maintain service quality standards and focus on complaint resolution.
• Enhance menu clarity, visual appeal, and food quality standards.
• Streamline workflows and kitchen operations to improve order fulfillment.
• Train, mentor, and motivate junior baristas.
• Manage staff discipline, attendance, and roster scheduling.
• Elevate product presentation and implement tracking systems for freshness.

Requirements/Qualifications

• Proven experience in café operations.
• Strong interpersonal, communication, and customer service skills.
• 3–5 years' experience in a reputed café or hotel, preferably in a team-leading role.
• Ability to perform effectively in a fast-paced environment.
• High attention to detail and commitment to cleanliness.
• Barista certification or advanced training (an advantage).

Location

Nawala

Career Advancement

This position is a natural progression from a Cafe Team Lead role and provides a solid foundation for future management opportunities within the café industry.