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Junior Executive / Executive - Call Centre

Company: AIA Insurance Lanka Limited

Key Responsibilities

• Answer inbound calls and provide accurate information to customers.
• Ensure to attend customer call backs, complaints, negative feedbacks, and requests within service standards.
• Collect and update existing contact information in the system after validating with the customer.
• Forward customer requests to relevant departments if and when necessary and follow up until completed.

Requirements

• A sound educational background with good A/L results.
• Minimum 2 years experience in a call center, preferably in the Insurance and Banking sector.
• Excellent communication skills in both English and Sinhala languages.
• Ability to speak Tamil would be an added advantage.
• Strong relationship management skills.

How to Apply

If you are interested, send your CV to LKE_Vacancies@aia.com