Contract IT Support Technician

IT Technician Support (On Contract)

Company: Central Bank of Sri Lanka

The Job/Responsibilities:

• Respond to user inquiries and requests for technical assistance ensuring prompt resolution of issues.
• Diagnose and resolve reported IT issues effectively and efficiently to minimize service disruptions.
• Assess user needs and provide reliable technical support to facilitate effective use of IT systems.
• Continuously monitor and track IT issues and coordinate IT helpdesk activities to facilitate timely resolution and minimize service disruptions.
• Maintain and update user computers by applying required updates and security controls to support reliable and secure IT operations.
• Provide services based on shift basis (7:00 am - 3:15 pm, 8:00 am - 4:15 pm and 12:30 pm - 08:45 pm).

Required Minimum Qualifications & Experience:

Educational/Professional Qualifications:

• Diploma in Information Technology, Networking, Telecommunications, or a related field (NVQ Level 5/SLQF Level 3 or above).

Experience:

• Minimum of one (01) year of hands-on experience in an enterprise environment providing technical support.
• Prior exposure to banking or financial services environment will be an added advantage.

Preferred Professional Qualifications:

• Basic knowledge of IT service management practices (ITIL), Windows and Mac OS, PC hardware components, Active Directory, Group Policy, Networking concepts is desirable.
• Familiarity with remote assistance tools for providing remote support is desirable.

Required Skills:

• Troubleshooting skills for hardware and software issues.
• Ability to diagnose and resolve network connectivity issues.
• Active listening skills to understand user issues.
• Knowledge of Windows and Mac OS, PC hardware components, Active Directory, Group Policy, Networking concepts.

Age:

• Below 40 years of age as at 20.10.2026.

Remuneration and Other Benefits:

• Negotiable, with EPF and ETF contributions, and medical benefits.