Counselor Coordinator

Counselor/Coordinator | Happy Life Centre

Project Background: The Family Planning Association of Sri Lanka seeks a Counselor/Coordinator to join Happy Life Centre. The mission is to provide safe, reliable, and informative spaces for individuals to explore their health and well-being.

Objectives

The Happy Life Centre Counselor/Coordinator will oversee and manage a call center that provides critical information, counseling, and referrals related to Sexual and Reproductive Health (SRH). The role requires strong communication, coordination, and problem-solving skills to ensure callers receive supportive and confidential assistance.

Key Responsibilities

• Happy Life Centre Operations & Management:
  • Provide information to clients calling the Happy Life Centre.
  • Ensure adherence to confidentiality and data protection policies.
  • Maintain records of calls, referrals, and feedback for quality improvement.
  • Provide accurate information on SRH services, contraception, STIs, HIV/AIDS, and gender-based violence.
  • Offer safe and non-judgmental space for key populations, including LGBTQ+ individuals, sex workers, and people living with HIV.
  • Respond to calls and facilitate appropriate referrals for medical, legal, or psychological support.
• Stakeholder Coordination & Referral Network Development:
  • Collaborate with healthcare providers, NGOs, and government agencies to improve service accessibility.
  • Update and manage a database of referral services to ensure timely and relevant support.

Required Qualifications / Experience

• Bachelor's degree in psychology or a Higher National Diploma in counseling from a recognized University/Higher Education Institute.
• Knowledge and skills to handle Sexual and Reproductive health issues and work experience with key populations of HIV/STI prevention.

Additional Requirements

• Professional skills and adherence to ethical standards of discipline.
• Excellent communication and interpersonal skills.
• A genuine interest in Sexual and Reproductive Health and Community empowerment.
• Good understanding of SRH, gender identity, and key population health concerns.
• Ability to manage crisis calls with empathy and professionalism.
• Strong organizational, problem-solving, and decision-making skills.
• Digital literacy and experience using call center software or telehealth platforms.
• Ability to manage cases in Sinhala and English or all three languages.