Customer Care Coordinator

Customer Care Coordinator

Fletching Logistics (Pvt) Ltd is a diversified Freight Forwarder in the Supply Chain Industry. We are looking for a Customer Care Coordinator to join our freight forwarding and logistics team. The ideal candidate will be responsible for handling customer inquiries, responding to leads received through social media and other channels, coordinating with internal teams, and ensuring timely follow-up with prospective and existing customers.

Key Responsibilities

• Handle incoming customer calls and inquiries professionally.
• Respond to customer inquiries received through Facebook, Instagram, WhatsApp, website, and other digital platforms.
• Follow up on leads generated through social media, online inquiries, and other marketing activities.
• Understand customer requirements and coordinate with the relevant team to provide suitable freight forwarding and logistics solutions.
• Maintain an updated record of leads, customer inquiries, quotations, and follow-ups.
• Coordinate with the Sales, Operations, Documentation, and other relevant departments to ensure smooth customer service.
• Handle customer complaints and coordinate with the relevant departments for timely resolution.
• Provide regular updates to management on lead status, follow-ups, and customer inquiries.
• Ensure all customer interactions and follow-ups are properly recorded and tracked.

Requirements

• Previous experience in Customer Care, Sales Coordination, Telemarketing, Lead Management, or a similar role.
• Experience in the freight forwarding, shipping, logistics, or import/export industry will be an added advantage.
• Good communication and interpersonal skills.
• Strong organizational and follow-up skills.
• Ability to work independently as well as coordinate effectively with a team.

How to Apply

Applications with names and addresses of 02 non-related referees should be e-mailed to hr@fletching.co within 14 days.