Customer Care Officer

Customer Care Officer

House of Fashions, South Asia's largest Department Store is looking for smart and dynamic individuals to fill the below position

Main Duties and Responsibilities:

• Welcome customers in a warm and friendly manner.
• Knows all essential aspects of our business operations
• Monitors Lobby and work area determine customer flow.
• Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
• Facilitates correspondence with customers and Head office Operation.
• Answer phone Calls Courteously
• Coordinate Appointments.
• Direct Visitors to related Office Staff.

Qualification & Experience:

• Experience: 01 Year in similar field.
• GCE O/L with good computer skills.
• Good interpersonal skills and pleasant personality. Fluency in English, Sinhala and Tamil is a additional advantage.
• Should pose a pleasing personality.
• Personable and outgoing when dealing with guests.
• Excellent telefone etiquette and PR skills.
• Excellent customer service skills.
• Ability to maintain calm, polite, and patient in stressful situations.
• Organized and detail-oriented.
• Ability to connect with Customers and consistently give them a positive customer experience.
• Age range: 22 – 35 Years.

Salary/Benefits:

Selected candidates will be entitled to an attractive remuneration package with annual bonuses, and a host of other benefits.