Customer Care Operator

Customer Care Operator

The Fashion Store (TFS) is looking for a friendly, responsible, and customer-focused Customer Care Operator to join our team.

Job Responsibilities:

• Answer and manage incoming calls professionally.
• Respond to customer inquiries received through Facebook, Instagram, WhatsApp, and other social media platforms.
• Provide accurate information about products, prices, promotions, showroom locations and availability.
• Handle customer complaints and concerns in a professional and timely manner.
• Follow up on customer inquiries when required.
• Coordinate with relevant internal teams to resolve customer issues.
• Maintain a positive and professional relationship with customers.
• Record and update customer inquiries when required.

Requirements:

• Good communication skills in English and Sinhala. Tamil will be an added advantage.
• Friendly and professional telephone manner.
• Good typing and social media communication skills.
• Basic knowledge of Facebook, Instagram, WhatsApp, and other social media platforms.
• Ability to handle multiple customer inquiries efficiently.
• Good problem-solving and interpersonal skills.
• Previous experience in customer service or call handling will be an added advantage.
• Willingness to work in a fast-paced retail environment.

Send your CV to:
Email: careers@tfs.lk
Whatsapp: 074 412 4551