Kanthoruwa
Human Resources & AdminFull-timeOn-siteExecutive

Customer Onboarding Operations Specialist

Customer Service & Support·Colombo 3·Posted Jul 17, 2026

Executive Officer - Customer On Boarding Operations

Company: Union Bank of Colombo PLC

Key Responsibilities

  • Scrutinize and verify account opening mandates and related documentation in line with bank policies and regulatory requirements.
  • Ensure completeness, accuracy, and compliance of customer documents (individuals, corporates, partnerships, etc.).
  • Identify discrepancies, missing documents, and non-compliance issues and follow up for rectification.
  • Maintain accurate records and ensure timely processing within agreed SLAs.
  • Adhere strictly to KYC, AML, and internal control standards.

Requirements/Qualifications

  • Minimum of 5 years of banking experience.
  • Comprehensive understanding of overall banking operations.
  • Full or part qualification in Banking or a relevant professional qualification.
  • Ability to multi-task and work in a challenging environment.
  • Ability to take initiative and work independently.
  • Team player with a positive attitude, good interpersonal skills, and commitment to achieve individual and team goals.
  • Conversant with regulatory guidelines and directions issued by CBSL.

Salary/Benefits

An attractive remuneration package, including staff loan facilities at concessionary rates and excellent career development opportunities.

Application Process

Interested candidates are invited to submit their CVs via the Union Bank Job Portal on or before 31st July 2026 with the names of two non-related referees, quoting "Executive Officer – Customer On-boarding Operations" in the subject line.