Siyapatha Finance PLC

Customer Relations Manager / Assistant Manager

Siyapatha Finance PLC is the fully owned largest subsidiary of Sampath Bank PLC, a finance company licensed by the monetary board of the Central Bank of Sri Lanka under the finance business act No. 42 of 2011.

Key Responsibilities

• Manage and resolve customer complaints within the agreed turnaround time.
• Coordinate and monitor sales leads with relevant teams.
• Conduct customer satisfaction surveys and improve service quality.
• Prepare reports and ensure compliance with customer protection policies.

Requirements/Qualifications

• Experience: 4–6 years of experience in customer relations or banking/finance sector.
• Education: Bachelor’s degree in Business Administration, Finance, Marketing, or related field will be an added advantage.
• Skills: Strong communication and interpersonal skills.
• Abilities: Good analytical and problem-solving abilities.
• Leadership: Leadership and team management skills.

Location

Siyapatha Tower, 111, Dudley Senanayake Mawatha, Colombo 08.