Kanthoruwa
Human Resources & AdminFull-timeOn-siteExecutive

Customer Retention Associate

Customer Service & Support·Posted Jul 22, 2026

Junior Executive / Executive - Customer Conservation

Company: AIA Insurance Lanka Limited

Key Responsibilities

  • Reviving lapsed and paid-up policies.
  • Managing and reinstating Premium Holiday policies monthly.
  • Monitoring grace period policies to meet the Revival Year Premium (RYP) target.

Requirements

A candidate with a solid educational background and strong A/L results, possessing a minimum of two years’ experience in customer care or recovery. Demonstrates excellent communication skills in both English and Sinhala, along with strong relationship management capabilities. Known for being hardworking, reliable, and able to perform effectively under pressure.

How to Apply

Email your CV to LKE_vacancies@aia.com