Customer Service Assistant Manager
Role Summary
Golden Key Hospitals Ltd is seeking a dynamic and proactive individual to lead our Customer Service team and ensure exceptional service standards across the hospital.
Key Responsibilities
- Overseeing all customer service operations and offering clear guidance and support to the team.
- Ensuring the highest level of customer care and service excellence at all touchpoints.
- Monitoring team efficiency and driving continuous performance improvement.
- Providing innovative, customized service solutions to meet evolving needs.
- Organizing and leading regular meetings with relevant stakeholders to drive ongoing improvements.
- Initiating training and development programs to build team capabilities.
- Setting and reviewing Key Performance Indicators (KPIs) and providing constructive feedback to direct reports.
- Managing customer complaints effectively and ensuring timely, appropriate follow-up and resolution.
Requirements/Qualifications
- Degree or Diploma in Marketing, Customer Service, or an equivalent professional qualification.
- Excellent verbal communication skills in English and Sinhala; trilingual ability is an advantage.
- Minimum 2 years of experience supervising customer service operations (hospital or healthcare experience preferred).
- Strong computer literacy.
- Age below 35 years.
Salary/Benefits
The selected candidate will receive a competitive remuneration package aligned with industry standards, based on experience and qualifications.