Customer Service Operations Manager
Role Summary
Sumathi Information Technologies (Private) Limited is seeking a skilled and dynamic Service Center Manager to lead and manage the operations of our UAV Service Center while ensuring exceptional technical support and customer service delivery.
Key Responsibilities
- Manage the day-to-day operations of the UAV Service Center and ensure the timely completion of service requests.
- Oversee UAV maintenance, repairs, inspections, troubleshooting, and technical support activities.
- Supervise and guide service technicians to ensure quality workmanship and compliance with standards.
- Coordinate with customers, suppliers, and internal departments regarding technical and operational matters.
- Lead negotiations and administration of after-sales service agreements.
- Develop and maintain professional relationships with government institutions, including Tri-Forces stakeholders.
- Ensure effective cross-functional collaboration.
- Monitor service turnaround times, warranty claims, spare parts utilization, and customer satisfaction.
- Maintain accurate service records, technical reports, and operational documentation.
- Ensure compliance with safety procedures, quality standards, and regulatory requirements.
Requirements/Qualifications
- Bachelor’s Degree or Diploma in Electronics, Electrical Engineering, Mechatronics, Mechanical Engineering, Aviation Technology, or a related field.
- Minimum 3–5 years of experience in service center management, technical support, electronics repair, or a similar environment.
- Strong understanding of electronic systems, troubleshooting methodologies, and maintenance procedures.
- Experience managing technical teams, workshops, or after-sales service operations is an added advantage.
- Knowledge of warranty administration, spare parts management, and technical reporting.
- Strong leadership, communication, analytical, and problem-solving skills.
- Exposure to UAV, drone, robotics, aviation, or related technologies is an added advantage.
Salary/Benefits
- Exposure to advanced UAV technologies and innovative geospatial solutions.
- Opportunity to lead and develop a growing technical service team.
- A professional and technology-driven working environment.
Location
Kelaniya