Contact Center - Recoveries

Company: Associated Motor Finance Company PLC (Subsidiary of LB Finance PLC)

Location

Colombo 05

Key Responsibilities

• Handle a high volume of phone calls to contact delinquent customers and/or correspondence.
• Negotiate repayment deadlines, track payments, and make repeated calls if necessary.
• Assist customers with collection issues and resolve client discrepancies.
• Monitor and maintain assigned accounts.
• Perform tasks and duties to support assigned branches.
• Meet defined department goals and activity metrics.

Requirements/Qualifications

• Age between 21 and 28 years.
• G.C.E O/L & G.C.E A/L qualifications.
• Flexibility to work on weekends and holidays.
• Good computer literacy and email skills.
• Excellent organizational skills and attention to detail.
• A team player with a positive attitude and excellent interpersonal skills.
• Industrial experience in a contact center is an added advantage.

How to Apply

Join our team by sending your CV to careers@amf.lk with the subject line "Contact Center - Recoveries".