Ninewells Hospital (Pvt) Ltd

Role Summary

Ninewells is a specialised Hospital in Obstetrics, Gynaecology, Paediatrics and Neonatology. We are seeking skilled individuals to join our team as Customer Relations Executives and Customer Relations Associates.

Key Responsibilities

• Customer Relations Executive: Managing front office interactions, assisting patients and visitors professionally, and ensuring smooth coordination between departments while maintaining a high standard of customer service.
• Customer Relations Associate: Serving as the first point of contact at the front desk, offering support and direction to patients and visitors while creating a positive and welcoming experience.

Requirements/Qualifications

Customer Relations Executive

• Age preferably over 30 years
• 4-5 years of experience in a customer-facing role
• Strong command of English with clear, confident communication
• Willing to work on a roster (including night shifts)
• Pleasant personality with a professional and service-oriented approach
• Excellent interpersonal and listening skills
• Team player with a proactive and dynamic attitude
• Previous experience in a hospital or healthcare setting will be an added advantage

Customer Relations Associate

• Age between 20-30 years
• Minimum of 1 year of experience in a customer service, front office, or administrative role
• Proficient in English, with confidence in both spoken and written communication
• Familiarity with basic computer applications, including Microsoft Office tools
• Willingness to work on rotational shifts including nights
• Friendly and approachable personality with a professional attitude
• Ability to work effectively as part of a team
• Background in a healthcare or hospital setting will be an added advantage

Salary/Benefits

The successful candidate will be placed on an attractive remuneration package based on the qualifications and experience.

Location

Ninewells Hospital (Pvt) Ltd, 55/01, Kirimandala Mawatha, Narahenpita, Colombo 05.

How to Apply

Interested candidates can apply directly through our online portal or send a CV to careers@ninewellshospital.lk, mentioning the position in the subject line.