Service Executive

Company: Rentokil Initial Ceylon (Pvt) Ltd

Location

Colombo

Role Summary

Rentokil Initial is the largest pest control and hygiene services company in the world. We are seeking suitably qualified, motivated, and energetic individuals to join our team as a Service Executive to support our operations in Sri Lanka.

Key Responsibilities

• Manage and coordinate the company vehicle fleet to ensure smooth daily operations.
• Supervise service activities and monitor service quality standards.
• Attend to customer complaints and inquiries, ensuring timely resolution and customer satisfaction.
• Coordinate with service teams, technicians, and customers regarding service schedules and requirements.
• Maintain accurate service records, reports, and documentation.
• Monitor vehicle maintenance schedules and ensure timely servicing and repairs.
• Handle administrative and back-office functions related to service operations.
• Liaise with internal departments to ensure efficient service delivery.
• Support the implementation of operational improvements and service initiatives.
• Perform any other duties related to service operations as assigned by management.

Requirements

• Successful completion of the G.C.E. Advanced Level (A/L) examination in any stream.
• Diploma or professional qualification in Business Administration, Operations Management, Logistics, Engineering, or a related field will be an added advantage.
• Strong communication, organizational, and planning skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and a customer-focused mindset.

Application Instructions

Please forward your CV with contact details of two non-related referees to careers-lk@rentokil-initial.com within 7 days, indicating the position applied for in the subject line.