Executive - Customer Service

Company: Trinity Steel (Pvt) Ltd

Role Summary

Trinity Steel (Pvt) Ltd is a five-times winner of the Presidential Export Award and a leading manufacturer of high-quality steel products. We are seeking a dynamic, passionate, and results-oriented individual to join our team.

Key Responsibilities

• Address customer concerns and ensure high satisfaction level.
• Work closely with product, planning, logistic, and other related departments to ensure timely delivery to international and local customers.
• Prepare invoices and follow up on post-shipment documents.
• Effectively manage multiple priorities and deliver results.
• Independently maintain records and perform continuous follow-up.

Requirements/Qualifications

• SLIM/CIM (full/part or equivalent qualification) will be an added advantage.
• Minimum 1 year of experience in sales/marketing or a similar capacity.
• Ability to communicate effectively with excellent interpersonal and presentation skills.
• Effective time management, prioritization capabilities, and the ability to perform under pressure.
• Ability to maintain excellent customer relationships, internal coordination, and liaise with cross-functional teams.

Location

Candidates must be located within 15 Km from the Katunayake EPZ.

Salary/Benefits

An attractive remuneration package in line with market rates, along with other benefits, awaits the selected candidate.

How to Apply: Please forward your resume along with a one-minute video clip introducing yourself to career@trinitysteel.lk. Please indicate the position applied for in the subject line.