Customer Service Supervisor and Advisor
Carepoint (Pvt) Ltd
Role Summary
We are hiring for the positions of Service Incharge, Service Advisor, and Supervisor.
Requirements
- Minimum of 04 years work experience in the automotive industry.
- Degree or diploma in Automotive Engineering with 3-5 years of experience.
- Proficiency in MS Office.
- Age between 27 – 40 years.
- Sound knowledge of English and Sinhala languages.
Key Responsibilities
Service Incharge & Service Advisor
- Responsible for workshop budget, plant utilization, and technician productivity/efficiency.
- Ensure the highest level of Customer Satisfaction (maintain CSI).
- Assess employee performance and identify training and development needs.
- Ensure a safe working environment by maintaining health and safety standards.
- Responsible for all aspects of workshop operations and debtor management.
- Implement best managerial and engineering practices and maintain workshop housekeeping.
Supervisor
- Assign, supervise, and participate in major and minor mechanical repairs.
- Diagnose internal combustion engine maintenance problems.
- Maintain necessary records and reports.
- Monitor tools, equipment, maintenance, and safety practices.
- Maintain company service quality for each vehicle.
Salary & Benefits
- Remuneration package: Salary + Performance Allowance + Food.
- Corporate level training program.
- Excellent career development prospects.
Location
Branches: Ja Ela, Negombo, Nugegoda, Maharagama, Wattala, Balummahara, Thalawathugoda, Thalahena, Gampaha, Kalutara.