Kanthoruwa

Customer Service Supervisor and Advisor

Customer Service & Support·Nugegoda·Posted Jul 17, 2026

Carepoint (Pvt) Ltd

Role Summary

We are hiring for the positions of Service Incharge, Service Advisor, and Supervisor.

Requirements

  • Minimum of 04 years work experience in the automotive industry.
  • Degree or diploma in Automotive Engineering with 3-5 years of experience.
  • Proficiency in MS Office.
  • Age between 27 – 40 years.
  • Sound knowledge of English and Sinhala languages.

Key Responsibilities

Service Incharge & Service Advisor

  • Responsible for workshop budget, plant utilization, and technician productivity/efficiency.
  • Ensure the highest level of Customer Satisfaction (maintain CSI).
  • Assess employee performance and identify training and development needs.
  • Ensure a safe working environment by maintaining health and safety standards.
  • Responsible for all aspects of workshop operations and debtor management.
  • Implement best managerial and engineering practices and maintain workshop housekeeping.

Supervisor

  • Assign, supervise, and participate in major and minor mechanical repairs.
  • Diagnose internal combustion engine maintenance problems.
  • Maintain necessary records and reports.
  • Monitor tools, equipment, maintenance, and safety practices.
  • Maintain company service quality for each vehicle.

Salary & Benefits

  • Remuneration package: Salary + Performance Allowance + Food.
  • Corporate level training program.
  • Excellent career development prospects.

Location

Branches: Ja Ela, Negombo, Nugegoda, Maharagama, Wattala, Balummahara, Thalawathugoda, Thalahena, Gampaha, Kalutara.