Customer Success and Partnership Manager

Role Summary

SafeEye is a leading provider of cybersecurity services to local and global clients. We help organizations manage cyber risk, respond to incidents, and build resilience. Our team of dedicated security professionals is committed to excellence in delivering end-to-end cybersecurity capabilities.

Key Responsibilities

• Coordinate and manage client communications for managed service operations.
• Prepare and conduct client presentations, service review meetings, and status updates.
• Act as the point between clients and internal technical teams.
• Follow up on incidents, service requests, escalations, and ensure timely communication with clients.
• Assist in preparing reports, documentation, meeting minutes, and service-related communications.
• Support onboarding and relationship management activities for new clients.
• Maintain professional client engagement and ensure customer satisfaction.
• Coordinate internal team activities and support operational planning where required.

Requirements

• Good communication and presentation skills.
• Basic understanding of IT services or willingness to learn.
• Positive attitude, coordination skills, and professionalism.
• Fresh graduates and interns with good potential are encouraged to apply.

How to apply: If you feel this role is for you, please send your CV to hr@safeeye.com.au