Junior Executive - Call Center

Role Summary

Echem Educations is looking for energetic, customer oriented individuals to join our dynamic Contact Center Team as Junior Call Center Executives.

Key Responsibilities

• Handle customer inquiries via calls, emails and chats.
• Provide accurate information regarding services.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Maintain and update accurate customer records.
• Meet daily performance metrics and quality benchmarks.

Requirements

• Successful completion of the G.C.E. Advanced Level (A/L) examination. A Diploma in Sales, Marketing, or a related field will be an added advantage.
• Excellent communication skills in Sinhala and English.
• Basic computer literacy with proficiency in Microsoft Office applications.
• Strong customer service, interpersonal, and problem-solving skills.
• Prior experience in a call center or customer service role is an advantage.
• School leavers are welcome to apply.

Location

Rajagiriya

How to Apply

If you are ready to kickstart your career, send your CV to hr@echem.lk