Junior Executive - Customer Care

Company: Jaykay Marketing Services (Pvt) Ltd

Role Summary

As a customer service professional, you will be the point person for the Keells brand and customers.

Key Responsibilities

• Professionally handle and resolve customer inquiries through the contact center.
• Manage and support the development of customer care agents.
• Think out of the box to find solutions for customer issues.
• Maintain high levels of customer service standards and professional management.
• Respond to and resolve customer complaints in accordance with company SOPs.
• Prioritize workload to meet tight deadlines.
• Take ownership of all customer follow-ups and log actions.

Requirements

• Customer care mindset with the ability to handle challenging situations.
• Proficiency in languages (bilingual).
• Minimum of 3 years of experience in a similar capacity.
• Diploma in call center management or a similar educational qualification.
• Computer literacy (PCs, networks, and Microsoft Office).
• Outstanding interpersonal and communication skills.
• Ability to work on stretched targets and timelines.
• Excellent organizational and planning skills.
• Strong customer relationship management skills.