Associate Manager – Customer Services

Role Summary

This position balances elite key account management with team leadership. The role holder will manage and support our Customer Service Officers to maintain high service quality while driving client onboarding onto our digital platforms, such as ShopCoats.

Location

Based at our factory in Horana. Candidates must be willing to travel to our facility in Horana.

Requirements

• Education: Bachelor’s Degree in Business Management, Marketing, Supply Chain, IT, or a related field.
• Experience: 5+ years of robust experience in Sales, Customer Service, Account Management, or Client Relations. A minimum of 2 years in a supervisory or leadership capacity is highly desirable.
• Digital & Systems Savvy: Proven exposure to digital platforms, ERP systems, or customer-facing digital tools. The ability to analyze data from Open Order, SLOB, or pipeline reports is a significant advantage.
• Core Skills: Exceptional communication, negotiation, stakeholder management, and team-coaching abilities.

Apply Now

Email: hr@jobfactory.lk