Intern - Customer Support

Company: InfoMate (Pvt) Ltd

Requirements

• Completion of GCE O/L & A/L.
• Undergraduate students or school leavers are encouraged to apply.
• Diploma or certification in Business, Customer Service, Management, or a related field.
• Excellent spoken and written English skills.
• Strong communication and interpersonal skills.
• Basic knowledge of MS Office applications.
• Positive attitude and willingness to learn.
• Ability to work effectively in a team environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Assist customers by providing accurate information and timely support.
• Escalate complex issues to the relevant teams.
• Maintain customer records and update systems accurately.
• Support daily customer support operations and queue management.
• Assist in preparing reports and operational updates.
• Ensure a positive customer experience at all times.

Salary/Benefits

• An opportunity to work in a dynamic, friendly, exciting, and fun-filled environment.
• An entry into the John Keells Group, Sri Lanka’s largest listed conglomerate.
• Continuous Training in accounting, soft skills, and best practices.