Call Centre Operator

Company: Micronet Global Services (Pvt) Ltd

Role Summary

We are seeking a smart, accurate and detail-oriented call center operator to join the team of a reputed bank.

Location

Wellawatta

Requirements

• Age below 30 years
• Excellent communication skills in English / Sinhala is a must
• Excellent computer literacy (Word, Excel, PowerPoint)
• Pleasing personality and ability to work independently and in a team
• Working days: Monday to Friday (Full time)

Key Responsibilities

• Handle inbound and outbound customer calls
• Respond to customer inquiries and resolve issues promptly
• Maintain accurate customer records and update databases
• Follow up on customer requests and complaints
• Escalate complex issues to relevant departments
• Achieve service quality and performance targets
• Deliver exceptional customer service at all times
• Ensure compliance with company policies and procedures

To Apply: Please send your CV to hr7@micronetglobal.net