Call Center Agent

Company: Lyceum Global Holdings (Pvt) Ltd

Key Responsibilities

• Handle inbound and outbound calls professionally, addressing customer inquiries and service requests.
• Provide accurate information about products and services while resolving customer issues efficiently.
• Maintain detailed records of customer interactions and update CRM systems accordingly.
• Follow up with customers to ensure timely resolution and high levels of customer satisfaction.
• Achieve assigned KPIs including call handling time, service quality, and customer satisfaction targets.

Key Requirements

• Minimum GCE A/L qualification or Diploma in a related field.
• Previous experience in a call center or customer service role is an advantage.
• Excellent communication skills in English (Sinhala/Tamil will be an added advantage).
• Strong problem-solving skills with the ability to handle customer concerns professionally.
• Basic computer literacy with familiarity in MS Office and CRM systems.

Location

Nugegoda

Application

Send your updated resume to heshanih@lyceumglobal.co